Please email firstname.lastname@example.org to return any items bought on Strictly Tango's website and state the reason why.
Requests must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
When we receive a returned shipment, an email and refund will be sent to you.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Items that Cannot be Returned
Strictly Tango does not accept returns of face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.Size Exchanges - size exchanges are to be offered, however you must return the original item before we send out a different size of the same item.